Privacy Policy

Welcome to Prive Casino. This Privacy Policy outlines how Prive Casino collects, uses, processes, and protects your personal information when you use our website and services. We safeguard your privacy and ensure transparency in our data practices. By accessing or using Prive Casino, you agree to the terms of this Privacy Policy. Read it carefully to understand our views and practices regarding your personal data and how we will treat it.

Prive Casino operates under a strict regulatory framework. We adhere to all applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our goal is to provide a secure and enjoyable gaming environment while respecting your privacy rights.

We collect various types of information to provide and improve our services:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, address, email address, phone number, and identification documents (e.g., passport, driving license) required for identity verification and compliance with anti-money laundering (AML) regulations.
• Account Information: Your username, password (encrypted), and other details related to your Prive Casino account.
• Financial Information: Details of your payment methods, such as bank account numbers, credit/debit card numbers (we do not store full card details, only references), and transaction history.
• Transactional Data: Information about your betting activity, deposits, withdrawals, and game play.
• Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Prive Casino.
• Usage Data: Information about how you use our website, products, and services, including pages visited, links clicked, and time spent on certain sections.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

Prive Casino uses the collected information for various purposes, primarily to operate, maintain, and enhance our services:

• To Provide Services: To manage your account, process your bets and transactions, and provide you with access to our games and features.
• Identity Verification and Security: To verify your identity, prevent fraud, and comply with legal and regulatory obligations, including AML and Know Your Customer (KYC) requirements.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Personalisation: To tailor our services, content, and offers to your preferences and gaming habits.
• Marketing and Promotions: To send you promotional materials, special offers, and updates about Prive Casino, where you have consented to receive such communications.
• Analytics and Improvement: To analyse website usage, monitor performance, and improve our website, services, and user experience.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and licensing requirements, and to assist law enforcement agencies.
• Risk Management: To detect and prevent problem gambling, fraud, and other illicit activities.

We process your personal data based on several legal grounds, as required by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, such as AML, KYC, and responsible gambling requirements imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes improving our services, preventing fraud, and ensuring network and information security. We always balance our legitimate interests against your rights and freedoms.
• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose, such as sending marketing communications. You have the right to withdraw your consent at any time.

Prive Casino may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers who perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Legal Authorities: We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, and other governmental entities when required by law or to comply with legal processes.
• Fraud Prevention and Responsible Gaming Organisations: To prevent fraud, money laundering, and to promote responsible gaming, we may share information with relevant organisations and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change of ownership or control of your personal data.
• Affiliates: We may share your data with our group companies and affiliates for internal administrative purposes, service improvement, and to offer you related services.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Prive Casino protects your personal data. We implement robust technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your information. These measures include:

• Encryption: Using SSL (Secure Socket Layer) technology to encrypt data during transmission.
• Access Controls: Restricting access to your personal data to authorised employees and service providers on a need-to-know basis.
• Firewalls: Employing advanced firewall systems to protect our networks.
• Regular Audits: Conducting regular security audits and vulnerability assessments.
• Data Minimisation: Collecting only the personal data that is necessary for the stated purposes.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have several rights regarding your personal data held by Prive Casino:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Prive Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around Prive Casino when they are using it. This helps us improve how our website works.
• Functionality Cookies: Used to recognise you when you return to our website, enabling us to personalise our content for you, greet you by name, and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and your experience on Prive Casino.

We retain your personal data as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes maintaining your account for the duration of your relationship with Prive Casino and for a period thereafter to comply with our legal and regulatory obligations, such as anti-money laundering laws and responsible gaming regulations.

When your personal data is no longer required, we will securely delete or anonymise it.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your data internationally, Prive Casino takes appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognised transfer mechanisms.

Prive Casino is strictly for individuals aged 18 years or older (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us.

Prive Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or other direct communication. Review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page will indicate when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, contact our Data Protection Officer:

Email: [email protected]

You can also reach us via the live chat function available on the Prive Casino website.